Just reach out to us for assistance if you have any questions regarding the use of our portals or other content on our procurement website. Rest assured that our Support Team will provide competent assistance and help to resolve technical problems or questions about user navigation.
Offering you a smooth and efficient user experience at all times really matters to us.
Our Q&A section contains the most frequently asked questions. It will give you quick and simple answers to all important topics.
Please note that our suppliers will not be notified in the event of an A or B result. In this case, the monitoring of your performance shows a positive result and no further action is required at this time. Your usual Kroschu contact will only contact you directly in the event of a C result.
In the Compliance section, you will find all relevant information, including the Kroschu Code of Conduct and the Whistleblower Policy.
Many documents and links are available in the “public documents” folder of our Collaboration Portal and can be accessed without logging in.
You will find the "Forgot password” option in the login area. After entering your user name, a link will be sent to your registered email address. After opening the link, you can reset your password. Please note that this option is only available if you already have a user account.
The Supplier Portal provides a central and secure platform for the structured exchange of data and documents. This means that even sensitive data such as drawings and enquiry data can be exchanged quickly and easily.
Please contact our Support Team: support.portal@kroschu.com
Please check your spam or junk folder first. If you still cannot find the emails, please contact your responsible buyer for assistance.
Please use the “Forgot password” function to reset your password quickly and easily. If the issue persists, please contact your responsible buyer.
Please make sure that pop-ups and cookies are enabled in your browser. If they are blocked, the login process may not work correctly. Please also ensure that you always use your username to log in. Your username was provided in the login emails you received. If you can no longer find these emails, please contact support.esourcing@kroschu.com for assistance.
Please note: The link to set up your password is valid for 48 hours only. If you are unable to activate your account within this time, please contact support.esourcing@kroschu.com.
Yes. Multiple users from the same company can access the portal. The proxy/substitute function also allows users to represent one another or share portal access.
Registration is handled by the responsible buyer. Please contact them if you have not yet received your login credentials.
No, RFQs will no longer be sent by email, as the use of our Collaboration Portal is mandatory for all suppliers. For any questions please use the messaging or comment function within the respective RFQ.
All active user accounts can update company information and personal data, request new user accounts and deactivate existing user accounts.
In case of technical issues or questions regarding your user account, please contact: support.esourcing@kroschu.com.
Many documents and links are available in the “public documents” area and can be accessed without logging in.
Do you have additional questions about using our portals and tools or the content of our website? If so, just reach out to us by email at: info@ksab.kroschu.com
