The wiring systems specialist Uncompromising quality

To safeguard our high quality, we implement suitable prevention and defect detection measures at every stage of the product life cycle, which we constantly optimise according to a structured continuous improvement process. This enables us to cope with increasing external complexity.

We draw on conventional methods and tools such as FMEA, APQP, 100% inspections, product audits, statistical error analyses, state-of-the-art technologies such as status mapping based on image processing, AI and defect feedback via mobile devices.

Our employees are at the heart of our quality standards as well. We therefore attach considerable importance to continuous training, employee empowerment and further qualification. Our high quality standards begin in the development phase and continue throughout the entire product life cycle in all other areas of the company. We work according to the TQM approach – Total Quality Management. In the area of quality assurance and quality control, product quality and safety define each and every action of our employees.

Close cooperation is essential to guarantee this outstanding quality, especially between the various operational areas. Included in this are the Development, Industrial Engineering, Production Management, Logistics and Quality Departments. By working together, they provide specialist knowledge and ensure coordinated action to maintain our high quality standards.

With their global networks, our quality managers regularly share lessons learned and best practices in order to agree on the highest quality standards worldwide. This international cohesion continuously equips us to strengthen our processes and maximise customer satisfaction.

Stefan Westermeier
Head of Quality Series

Our customers enjoy vital security thanks to the on-location support of resident engineers. Our highly qualified specialists are deployed to ensure smooth installation procedures and the fulfilment of all specific requirements. They are also on hand to respond immediately to any emerging issues. Among the key elements of their work is to rectify faults directly on location as quickly as possible. Not only does this minimise downtime, it also yields efficient feedback on fault patterns for our production plant via the fault feedback system.

We are then in a position to take appropriate action on the spot to prevent similar incidents going forward and to safeguard continuous improvement of our quality. This integrated approach allows our customers to benefit not only from our outstanding product portfolio, but also from premium support that reliably and effectively addresses their particular needs.